FAQ

Questions people actually ask

Is the gear really tested?

Yes. The rule is simple: it comes out on a real trip first. Wet, cold, dropped, packed out. What breaks never makes the site. What you see here already survived.

How fast do you ship?

Orders leave our U.S. warehouse in 1–2 business days, with tracking emailed to you. Standard delivery usually lands 3–7 business days later. Full details on the shipping page.

What if my gear fails on a trip?

That's what the 30-day trail guarantee is for. If it lets you down in the first 30 days, send it back — replacement or refund, your call.

Do you offer free shipping?

Yes — free U.S. shipping on orders over $75. The Complete Starter Kit always ships free.

What's in the Complete Starter Kit?

The core four: ferro rod fire starter, gravity water filter, rechargeable headlamp, and titanium cook set — $169 together instead of $203 bought separately.

How do I reach a real person?

Through the contact page. Questions get answered by people who camp, usually within one business day.